SINCE COMING
to Faith Regional Health Services in 2014, I’ve commu-
nicated with our readers how our No. 1 priority is to provide safe, high-quality
care to our patients. I’ve written about how our employees are extremely dedi-
cated to this priority and how their commitment has been recognized through
various national awards and accreditations. Once again I am very excited to share
with you that we recently were notified that Medicare.Gov Hospital Compare, an
official U.S. government site for Medicare, gave Faith Regional a 4 out of 5-star
overall rating!
Faith Regional is one of just four acute care hospitals in Nebraska to receive
this rating. According to the Medicare.Gov website, Faith Regional has scored
better than the nation in safety measures, readmission measures, effectiveness
of care measures and timeliness of care measures. Faith Regional has scored the
same as the nation in mortality measures, patient experience and imaging ef-
ficiency. These results are based on data hospitals submitted to Medicare from
October 2014 through September 2015.
It takes an entire organization focused on ensuring that great patient care is
being delivered every day to achieve this high rating. A number of processes
have been put in place to assist in acquiring this recognition, such as the Hourly
Rounding Program that was implemented. Employees make a point to visit every
patient room hourly during the day shift, and during the hours when patients
are sleeping, they round every two hours to respond to any needs. During the
rounding, patients are asked specific questions each time to make sure their
needs are being met, and if not, what we can do to improve their patient experi-
ence. This new program has been very well received by our patients and staff.
When you have your medical care provided at Faith Regional, you are trusting
us completely. I’m very proud of the work we do here at Faith Regional. Ensuring
that our patients have the best experience and highest-quality care at an afford-
able cost continues to be our focus. Thank you for allowing us the privilege of
caring for you.
Mark Klosterman, FACHE, CMPE, President and CEO
We star in
quality patient care
FRHS.ORG3
I had a
really good
experience...
everything went
as planned,
and I received
excellent care
close to home.
I can’t see
someone in
Norfolk going
anywhere else
for the type
of care we
experienced.
We had a great
experience at
Faith Regional.
Everyone was
excellent, from
the nurses to the
aides to the food
service folks.
I was just so
thankful to be at
a place that could
handle it.