Previous Page  3 / 16 Next Page
Information
Show Menu
Previous Page 3 / 16 Next Page
Page Background

SINCE COMING

to Faith Regional Health Services in 2014, I’ve commu-

nicated with our readers how our No. 1 priority is to provide safe, high-quality

care to our patients. I’ve written about how our employees are extremely dedi-

cated to this priority and how their commitment has been recognized through

various national awards and accreditations. Once again I am very excited to share

with you that we recently were notified that Medicare.Gov Hospital Compare, an

official U.S. government site for Medicare, gave Faith Regional a 4 out of 5-star

overall rating!

Faith Regional is one of just four acute care hospitals in Nebraska to receive

this rating. According to the Medicare.Gov website, Faith Regional has scored

better than the nation in safety measures, readmission measures, effectiveness

of care measures and timeliness of care measures. Faith Regional has scored the

same as the nation in mortality measures, patient experience and imaging ef-

ficiency. These results are based on data hospitals submitted to Medicare from

October 2014 through September 2015.

It takes an entire organization focused on ensuring that great patient care is

being delivered every day to achieve this high rating. A number of processes

have been put in place to assist in acquiring this recognition, such as the Hourly

Rounding Program that was implemented. Employees make a point to visit every

patient room hourly during the day shift, and during the hours when patients

are sleeping, they round every two hours to respond to any needs. During the

rounding, patients are asked specific questions each time to make sure their

needs are being met, and if not, what we can do to improve their patient experi-

ence. This new program has been very well received by our patients and staff.

When you have your medical care provided at Faith Regional, you are trusting

us completely. I’m very proud of the work we do here at Faith Regional. Ensuring

that our patients have the best experience and highest-quality care at an afford-

able cost continues to be our focus. Thank you for allowing us the privilege of

caring for you.

Mark Klosterman, FACHE, CMPE, President and CEO

We star in

quality patient care

FRHS.ORG

3

I had a

really good

experience...

everything went

as planned,

and I received

excellent care

close to home.

I can’t see

someone in

Norfolk going

anywhere else

for the type

of care we

experienced.

We had a great

experience at

Faith Regional.

Everyone was

excellent, from

the nurses to the

aides to the food

service folks.

I was just so

thankful to be at

a place that could

handle it.